How May I Help You? The Top 10 Rules For Amazing Customer Service

customer-serviceProviding excellent customer service is not hard. It does take some patience and practice and the desire to make your customers’ experience with you pleasant. Here are 10 suggestions for providing great customer service.

  1. Listen to your customer – This is the first and most important rule. It is very frustrating and annoying to a customer who has stated a request or concern only to have to repeat the conversation because you were not listening and paying attention. Forget your sales pitch for a few minutes and focus on the question from your customer. The customer will appreciate your assistance in addressing his request or concern.
  2. Keep your promises – If you promise to have an item or deliver a service at a particular time make sure you keep your promise. A customer will not be happy if you were to have an item for them at a particular time and then you don’t deliver. If something is going to be delayed let the customer know as soon as possible.
  3. Be helpful even if you are not going to profit from it – If someone asks a question about a product or advise about something and you can help this person do it. Next time they are planning to purchase something you are selling they will remember you were kind enough to be helpful when they asked a question and they may come to you for service.
  4. Answer your telephone – If you cannot answer your phone right away have an answering machine and return the call promptly. But, if at all possible have a person answer the phone and do not subject a customer to a bunch of mechanical prompts to use before they reach a human.
  5. Take the blame – If something goes wrong accept the responsibility for the error and then proceed to fix the problem.

1563742916. Be sincere – The customer knows when you are being sincere and when you are just talking. Let customers know they are appreciated and you really care about their needs. Treat the customer with respect.

7. Smile when talking with your customer – Customers like to do business with pleasant people and a smile goes a long way toward giving them a good feeling about doing business with you.

8. Get feedback from your customers – Getting regular feedback from customers will let you know what you are doing right and what you need to improve.

9. Treat your employees with respect – If you have any employees they are an important part of the backbone of your business. Treat your employees with respect and let them know they are appreciated. This will encourage your employees to want to treat your customers well .

10. Go that extra mile to help the customer – If a customer asks where a product can be found escort them to the product, don’t just point in the right direction. If the customer requests some type of assistance or information provide what they need or find someone also who can assist them.

Excellent customer service can make the difference between a customer shopping with you or taking their business elsewhere.